Pilbet Privacy Policy – How We Handle Your Personal Data
Last updated: June 2025. This policy explains what information Pilbet collects from players in the Philippines, how we use and protect it, and what rights you have over your own data.
What Is This Policy About?
Pilbet is committed to safeguarding the privacy of every player who registers and plays on our platform in the Philippines. This Privacy Policy describes in plain language what personal data we collect, why we collect it, how it is stored and protected, and who may have access to it. We operate in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By creating an account or using any Pilbet service, you acknowledge that you have read and understood this policy. If you have concerns about how your data is handled, please contact our support team at any time — we are here to help.
This policy applies to all personal data collected through our website, mobile platform, customer support channels, and any other Pilbet touchpoints. It covers players based in the Philippines using Philippine Peso (₱) for deposits and withdrawals, as well as any individuals who interact with our services in an administrative or promotional capacity. We review and update this document periodically, and the date of the most recent revision is always shown at the top of this page.
What Information Do We Collect From You?
When you register on Pilbet, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for KYC (Know Your Customer) verification. This information is required by Philippine gaming regulations to confirm that you are at least 21 years old and legally permitted to participate in online gaming. We also collect your username, password (stored in hashed form), and any profile preferences you set. Providing complete and accurate details ensures your account remains secure and withdrawals are processed smoothly. Incomplete or inaccurate KYC data may result in account restrictions.
All deposits and withdrawals on Pilbet are conducted in Philippine Peso (₱) through local payment channels such as GCash, Maya, bank transfers, and other PAGCOR-approved methods. We record transaction amounts, payment method identifiers, timestamps, and transaction reference numbers. Full card numbers or mobile wallet PINs are never stored on our servers — sensitive payment credentials are handled directly by our licensed payment processors. This transaction history helps us investigate any disputes, detect fraudulent activity, and comply with anti-money laundering (AML) requirements under Philippine law.
When you access Pilbet — whether on desktop or mobile — we automatically collect technical data such as your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This information is used to optimize performance across different devices and to detect unusual login patterns that could indicate unauthorized access. We may also collect session duration, pages visited, and in-game behavior to improve our platform and personalize your experience. None of this technical data is linked to your real-world identity for marketing purposes without your explicit consent.
Pilbet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and measure how different features are used. We employ both session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period). Usage analytics help us understand which games and promotions attract the most interest so we can continually improve the platform. You can control cookie preferences through your browser settings, though disabling essential cookies may limit certain functionality. A detailed breakdown of the cookies we use is available in the dedicated Cookies section below.
Why Do We Use Your Personal Data?
Pilbet processes your personal data only for specific, legitimate purposes that are necessary to deliver a safe, fair, and enjoyable gaming experience to players across the Philippines. We do not collect more data than is strictly required for those purposes, and we do not repurpose your data without informing you first. Below are the primary reasons we process your information:
- Account Management: To create, maintain, and secure your Pilbet account, including login authentication and password recovery.
- Regulatory Compliance: To fulfill KYC, AML, and responsible gaming obligations required by PAGCOR and Philippine law.
- Payment Processing: To execute deposits and withdrawals in ₱ and maintain accurate financial records for auditing purposes.
- Customer Support: To respond to your queries, investigate complaints, and resolve disputes efficiently.
- Platform Improvement: To analyze usage patterns and fix bugs, ensuring a smooth experience on mobile and desktop devices.
- Promotions & Bonuses: To verify eligibility for offers and deliver promotional communications where you have opted in to receive them.
- Fraud Prevention & Security: To detect suspicious activity, prevent unauthorized access, and protect all players on the platform.
- Responsible Gaming: To monitor gaming behavior and intervene when patterns suggest a player may need support or a cooling-off period.
If we ever need to process your data for a purpose not listed here, we will notify you in advance and seek your consent where required under the Data Privacy Act of 2012.
How Do Cookies and Tracking Technologies Work on Pilbet?
Cookies are small text files placed on your device when you visit our website or use our mobile app. Pilbet uses cookies to make the platform work correctly, remember your session, and gather anonymized analytics about how our site is used. We categorize our cookies into three groups: Essential Cookies (required for basic functionality such as staying logged in and navigating between pages), Analytics Cookies (used to understand traffic patterns and feature usage — data is aggregated and anonymized), and Preference Cookies (used to remember settings such as language and display preferences).
We do not use third-party advertising cookies or sell cookie data to external marketing networks. You can manage or disable non-essential cookies at any time through your browser settings or through the cookie preference panel available on our site. Disabling essential cookies may prevent certain features — such as staying logged in — from working correctly. By continuing to browse Pilbet after accepting our cookie notice, you consent to the use of cookies as described in this policy. For detailed guidance on managing browser cookies, refer to your browser's official help documentation.
How Is Your Data Stored and Kept Secure?
Pilbet stores all personal data on secured servers that are protected by industry-standard measures including TLS/SSL encryption for data in transit, AES-256 encryption for sensitive data at rest, and strict access controls that limit who within our organization can view personal information. Our infrastructure undergoes regular security audits and penetration testing to identify and address vulnerabilities proactively. We maintain separate data environments for development and production to ensure that real player data is never used for testing purposes.
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Philippine law. Account information and transaction records are typically retained for a minimum of five (5) years after account closure to comply with anti-money laundering regulations. Once the retention period expires, data is securely deleted or anonymized. In the event of a data breach that is likely to harm affected individuals, Pilbet will notify the National Privacy Commission (NPC) and the affected players within the legally prescribed timeframe.
Do We Share Your Data With Anyone Else?
Pilbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We may, however, share limited data with trusted third-party service providers who assist us in operating the platform, provided they have signed appropriate data processing agreements and are required to handle your data in a manner consistent with this policy. Categories of third parties who may receive your data include payment processors (for deposit and withdrawal execution), identity verification providers (for KYC checks), IT infrastructure and hosting providers, and customer support platforms.
We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of Pilbet, our players, or the general public. In all cases, we disclose only the minimum amount of information necessary to fulfill the legal or regulatory obligation. If Pilbet undergoes a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity, and we will notify affected players of any material changes in how their data is handled.
What Are Your Rights as a Pilbet Player?
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Pilbet:
You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable period and in a clear, understandable format.
If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly through your account settings or by contacting support.
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to any legal retention obligations we must meet.
You may object to certain types of data processing, including direct marketing communications, and we will stop processing your data for those purposes upon verified request.
You may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the rights above, contact our Data Protection Officer through the support email listed in the Contact section. We will acknowledge your request within three (3) business days and complete it within the period prescribed by law.
Protection of Minors – Under 21 Policy
Pilbet strictly prohibits the use of its platform by anyone under 21 years of age, in accordance with Philippine gaming laws and PAGCOR regulations. We implement mandatory age verification as part of the KYC process — all players must submit a valid government-issued ID confirming their age before any real-money gaming activity is permitted. If we discover or have reasonable grounds to suspect that an account belongs to a minor, we will immediately suspend the account, reverse any transactions, and report the matter to the appropriate regulatory authorities.
We do not knowingly collect personal data from individuals under 21. If a parent or guardian believes their child has registered on Pilbet, they should contact our support team immediately with details so we can investigate and close the account without delay. We are committed to a zero-tolerance approach to underage gambling and continuously improve our verification systems to prevent access by minors. Responsible gaming is a cornerstone of how Pilbet operates — visit our Responsible Gaming page for more information on the tools and resources we offer.
How Will You Know If This Policy Changes?
Pilbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. Whenever we make a material change — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify registered players via email and/or a prominent notice on the Pilbet website at least fourteen (14) days before the change takes effect. The updated policy will always be accessible on this page, and the "Last updated" date at the top will reflect the most recent revision.
We encourage you to review this Privacy Policy periodically even when you have not received a notification, as minor clarifications or formatting updates may not trigger a formal notice. Your continued use of Pilbet services after an updated policy has been posted constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you have the right to close your account by contacting our support team. We will process your account closure request and handle your remaining data in accordance with our retention obligations and your rights under the Data Privacy Act of 2012.
Questions About Your Privacy? Here's How to Reach Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, our Data Protection Officer and support team are ready to assist. We aim to provide clear, timely, and helpful responses to all privacy-related inquiries from our players in the Philippines.
Contact Our Data Protection Team
Support Email: [email protected]
Response Time: Within 3 business days
Market: Philippines – serving Filipino players in ₱
You may also submit a formal complaint to the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been properly upheld. The NPC serves as the independent authority overseeing compliance with the Data Privacy Act of 2012 and is empowered to investigate complaints and impose sanctions where warranted. Pilbet fully cooperates with NPC inquiries and is committed to maintaining the highest standards of data privacy for every player on our platform.
Ready to Play with Confidence?
Your privacy and security are built into every layer of Pilbet. Join thousands of Filipino players who trust us for a safe, fair, and exciting online gaming experience in Philippine Peso.